Juliana Bin

Hello there,

I’m having problems with the front-end ultimate page builder.

When in the Home Page, it doesn’t allows me to upload the image for the slider ítem, as an example. The – select- button does not work.

The site is on manteinance mode now because of this issue. How can I fix it?


Kaiser Mahmud

Hello Juliana

Could you please provide your site access with username and password?

Thank you

Juliana Bin

Hello there,

Could you check, with the username and password I provided you, what is the problem with the Ultimate Page Builder?
Please we need an aswer as soon as possible, we must put the site online. We are with this problem since friday, it’s has been too many labor days.


Kaiser Mahmud

Hi Juliana Bin,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except Ultimate Page Builder and Pharos theme Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Hope to hear from you soon.