Hi I cant edit theme elements. When I click Appearance > Header – it cant load edit page. Here is video screenshot – https://drive.google.com/file/d/1zKYeBHX_Y_5Z4z0nlJn55q-7xfOpAUSY/view?usp=sharing


Thank you.

Ahmed Ehsaan

Giorgi Gelashvili

Try to disable your Jetpack plugin and then try again.

Thank you

Hi Ahmed, problem is same. Here you can check video – https://drive.google.com/file/d/15FbAFi-X07XX0Lxij0DZ0bqo7YF7lzWJ/view?usp=sharing

Kaiser Mahmud

Hi Giorgi Gelashvili,

I couldn’t replicate your issue on my end. Could you record me your issue using tool like this? https://www.useloom.com

or provide your site access. It helps me to quickly figure out issue and squash it with immediately.

Thank you

What kind of information do you need? Server? or admin?


I have to send this information here in this conversation?

Kaiser Mahmud

Hello Giorgi

Please provide your site access with username and password?

Thank you